Customer Relations -

Monday-Friday - 8:00am-4:30pm - 267-347-5009 or customercare@quakertown.org

Utility Emergency-After Hours - 215-721-3520

Budget Billing – Plan Your Utility Expenses
The Customer Relations Department offers budget billing on a year-round enrollment basis. You have the right to request budget billing. Budget billing is an agreement you make with the Borough to have your bills averaged throughout the year. To be eligible for Budget Billing, you must be delinquent-free for one year and have a zero-balance on your account. The Borough will review 12 months billing history and adjust the amount of your budget based on your usage. You will be billed the same amount each month even though your usage may vary from season to season. If you do not pay your monthly budget amount on time for two (2) consecutive billing periods, the Borough will remove you from budget billing and you will be required to pay the balance in full. The budget billing program may make it easier for you to plan your utility expenses. If you are interested in Budget Billing, please complete the Budget Agreement and return it to customercare@quakertown.org .

All budget accounts are monitored multiple times over the course of the year to verify proper averages are maintained. Similar to most other utility companies, the Borough of Quakertown Budget billing accounts do not balance out at the end of the year. Budget amounts may change at any time during the course of the year. Customers will be notified of any change to the billing and a new Budget Agreement must be signed and returned. Failure to sign the form will result in the account being changed back to a normal billing account. Any outstanding amounts will become immediately due.

Tenant Budget
There are certain criteria that must be met prior to entering into the Tenant Budget plan. A tenant must complete the Tenant Budget Application form and have the landlord authorize that they are in agreement.

1. The tenant must have established residency in their location for at least one year.
2. The tenant must have a zero account balance.
3. The tenant must be delinquent free for at least twelve months.
4. The tenant must be made aware that their account will be audited annually and an adjustment may be made.

Commercial Budget 
Commercial customers requesting the budget billing must own the property where the commercial enterprise is located and the services must be in their name. Commercial Rental tenants are not eligible for the budget billing.